Things Aren't Working

AI Photo Studio didn't recognize my baby's face, or used the wrong face.

The model needs a clear, well-lit, front-facing photo with the face taking up at least about a third of the frame. What helps: A sharp, well-lit photo (not blurry or heavily filtered). Eyes open, loo…

The app says a photo is missing or can't be used.

If you delete a photo from your camera roll after Precious has indexed it, the app loses access to the full-resolution file. Additionally, if you use a cloud service (like iCloud), you must ensure th…

The app is stuck on a screen after I subscribed.

This is usually a hiccup between the store and the app. Force-quit the app and reopen it. Make sure you're connected to the internet. Update to the latest app version. Stuck on the paywall after payi…

My Time Lapse won't export, or the video is missing photos. (iOS only)

The most common cause is missing iCloud original photos and videos. Precious needs the full-resolution photo, and iCloud may have only a thumbnail on your device if you have Optimize iPhone Storage t…

The app won't open or crashes immediately.

Force-quit and reopen. Restart your phone. Make sure your phone OS and the Precious app are on the latest version. Free up storage. Under 1 GB free on the device is a common cause for crashes. As a l…

AI Photo Studio generation is stuck or failing.

A few things to try: Switch from cellular to Wi-Fi if your network feels slow. Wait a few minutes and retry. AI creations run on our servers and can occasionally have a queue. Update the app to the l…