Subscriptions, Billing & Refunds

How does the introductory offer work?

The weekly plan comes with an introductory offer for new subscribers: On iOS and Android , you get a 3-day free trial. You won't be charged during the trial; weekly pricing starts after free trial. O…

What's included with a Precious subscription?

A Precious subscription unlocks the full Precious experience: AI Photo Studio creations — every template, every style. In iOS, you also get: All milestone artwork. Custom editor for monthly cutouts.…

How do I cancel my subscription?

You cancel through the store you subscribed with. iOS (App Store): iPhone Settings app → tap your name → Subscriptions → Precious → Cancel Subscription. Android (Google Play): Google Play app → tap y…

I see an unexpected charge.

Three quick checks: Store payment timing. Subscription payments occur 24-hours before the start of the next payment periods. For example, a 3-day trial started Monday morning bills late Wednesday or…

How do I restore my purchase on a new device or after reinstalling?

iOS: Open the Precious app → Settings → Billing Information → Restore Purchase. Use the same Apple ID you originally subscribed with. You can also press Restore when you encounter a paywall in the ap…

I subscribed on the web — how do I use it on my phone?

After you complete a web purchase, our billing provider (RevenueCat via Stripe) emails you a redemption link. To activate Precious on your phone: Install Precious from the App Store or Google Play on…

My subscription doesn't show up after I paid.

Try these in order: Make sure your phone is online. Tap Restore Purchases. See How do I restore?. Confirm you're signed into the same Apple ID or Google account used for the purchase. Force-quit and…

How do I get a refund?

We want you to love creating with Precious. How refunds work depends on where you subscribed. Purchases made on our website. If you purchased directly on our website and the money-back option was pre…