How do I get a refund?

We want you to love creating with Precious. How refunds work depends on where you subscribed.

Purchases made on our website

If you purchased directly on our website and the money-back option was presented to you at checkout, you're eligible for a refund if you didn't get a satisfying experience creating content with the app, provided that:

• You contact us within 14 days of your initial purchase and before the end of your current subscription period;
• You share the unsatisfactory results you received; and
• If the problem is that the app isn't working correctly (e.g., your subscription isn't active), you've first tried the troubleshooting steps below and we were unable to resolve it.

To request a website refund, email support@preciousapp.com. We aim to respond within 2 business days.

Purchases through the Apple App Store (iOS)

App Store subscriptions are billed by Apple, and refunds are issued by Apple under their policy:

1. Go to reportaproblem.apple.com
2. Sign in with your Apple ID
3. Find your Precious purchase
4. Tap Request a Refund and follow the prompts

Purchases through Google Play (Android)

Google Play subscriptions are billed by Google, and refunds are issued by Google under their policy:

1. Go to play.google.com/store/account/subscriptions
2. Find your Precious order
3. Tap Request a refund and follow the prompts

If you can't locate an App Store or Google Play purchase, email support@preciousapp.com and we'll help